Big Apple Pet Supply Reviews
(Rated by 12 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Venmo
- Zelle
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.8
Base on 12 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.5
- Return Policy4.4
- Shipping & Delivery4.1
- Customer Service4.6
- Price & Quality4.7
Recent Customer Reviews (12)
Gustave Courtois
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Zachary Willis
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Raymond Sumner
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Joan Contreras
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Dominic Gamache
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Claude Bouchard
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Alexander Coates
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Guðmundur Þorfinnsson
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Philip Chatigny
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Eugenio Romano
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Payment Methods
Accepted Payment Options:
Prices for items on Bigappleherp.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Venmo
Zelle
Payment Process
- Payments can be made online during the checkout process.
- For Big Apple Pet Supply credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Big Apple Pet Supply Pros & Cons
Pros
1
Variety of Reptiles: Offers a wide selection of reptiles, including snakes, lizards, and amphibians.
2
Competitive Pricing: Prices are competitive, with discounts on certain species like Hermann's Tortoises and Sulcata Tortoises.
3
Fast Shipping: Provides priority overnight delivery for a flat rate of $47.95, along with a packaging fee.
4
Payment Options: Accepts all major credit cards and various digital payment methods like PayPal and Venmo.
CONS
1
Customer Satisfaction Issues: Many customers have reported dissatisfaction with their purchases, citing issues with the health of the animals upon arrival and poor customer service.
2
Health Concerns: Some customers have received reptiles that were not in good health, with reports of animals arriving half dead or underfed.
3
Return Policy: Live animals, feeders, and frozen feeders are not returnable under any circumstances, which can be a significant drawback for customers.
4
Customer Service Complaints: There have been complaints about the company's inability to provide replacements for defective or unhealthy animals, and some customers have reported difficulty in getting refunds.
Big Apple Pet Supply Features and Benefits
Features
Variety of Reptiles and Amphibians
Offers a wide range of live reptiles, frogs, tarantulas, and scorpions.
Captive Bred Animals
Makes every attempt to sell captive-bred animals, with clear notation for farm-raised (FR) and field-collected (FC) species.
Live Arrival Guarantee
Provides a live arrival guarantee for reptiles and amphibians, with specific conditions for temperature and environment.
Health Guarantee
Offers a 3-day health guarantee for reptiles after arrival, with specific conditions for temperature and environment.
Secure Payment Methods
Accepts all major credit cards (American Express, Visa, Mastercard, Discover) and other payment methods like ShopPay, PayPal, Zelle, and Venmo.
Priority Overnight Delivery
Offers a flat rate of $47.95 for priority overnight delivery plus a packaging fee on live animal orders.
Proper Packaging
Uses the best standard of packaging to ensure animals arrive in top condition.
No Returns or Refunds
Under no circumstances are any animals or insects returnable or refundable; replacement or store credit are the only options.
Fraud Prevention Measures
Has a special check system in place to prevent fraudulent orders and may request verification information before shipping.
Clear Product Information
Provides detailed product information, including the origin of the animals (captive bred, farm raised, field collected).